Frequently Asked Questions
We've compiled a list of frequently asked questions to help you learn more about our apartments and services. If you have any further questions, please don't hesitate to contact us using the form below.
Categories
Customer Service
1 What are your office hours?
We are open 24 hours a day and 7 days a week. This includes national holidays.
2 How often is the trash collected?
Trash is collected daily and upon request.
3 How do I report a maintenance issue?
You can report a maintenance issue by calling any of our office lines.
Maintenance
1 What happens if there is a plumbing or electrical emergency?
For plumbing or electrical emergencies, please contact management and our on-call technician will be dispatched immediately.
2 How long does it take to complete a maintenance request?
We aim to complete routine maintenance requests within 24-48 hours. For urgent matters, we will prioritize the issue and respond as quickly as possible.
3 What if I lose my apartment keys?
If you lose your apartment keys, there is a fee to replace them. You will need to provide identification and proof of residency.
Neighborhood
1 What is the building’s security system?
Our facility is equipped with a state-of-the-art security system, including secured entry points, surveillance cameras, and on-site management. Your safety is our top priority.
2 Are there any noise restrictions?
To ensure a peaceful environment for all, excessive noise that disturbs other residents is prohibited.
3 What is the neighborhood like?
We are located in a vibrant and safe neighborhood with easy access to shopping, dining, and entertainment options. You’ll find a variety of stores, restaurants, and parks within walking distance.
Payment
1 What happens if there is a fire or other disaster?
In the event of a fire or other disaster, prioritize your safety and the safety of others. Contact the appropriate emergency services and then notify our management office. Your insurance will cover personal belongings.
2 Do you require insurance?
While not mandatory, we strongly recommend having insurance to protect your personal belongings.
3 What payment methods do you accept?
We accept cash, checks, POS, bank transfer, and online payments through our booking portal.
Visitors
1 Can I sublease a parking space?
No, subleasing a parking space is not permitted. Parking spaces are assigned on a first-come, first-served basis.
2 Are there any restrictions on visitor parking?
Visitor parking is available in designated spots. Please ensure your guests park within these areas.
3 Can I have packages delivered to my apartment?
We do allow packages to be delivered directly to apartments. For security reasons, we advise that the management be notified.